We thank you and appreciate your purchase with us. Please read the policy, conditions and process carefully as they will give you important information and guidelines about your rights and obligations as our customer, concerning any purchase you make through us unless specifically stated otherwise on our product pages or readers offer advertisements. We make every effort to service the order/s placed with us as per the specifications and timelines mentioned against each product. If due to any reason, unavoidable circumstances the order is not shipped by the Net English Literature then the order shall be cancelled and refunded. In the event the order is delivered and has been cancelled for refund due to any resion is not acceptable.